Shipping and
returns.
Reliable, timely and discreet delivery, and exactly what happens if something goes wrong.
How ordering works
Orders are accepted only through a verified research account. Every buyer identifies their organization, certifies lawful in-vitro research use, and signs an attestation before checkout. New accounts are reviewed before a first order ships.
In-stock orders placed before 4 PM EST on a weekday leave the same day, 2-day via FedEx or UPS. Tracking is sent by email and text.
Purity, mass, quantity and endotoxin levels match the certificate for your lot, or we replace the vial.
Every order confirms the products are for in-vitro laboratory research and not for human or animal use.
Shipping
Every order ships 2-day via FedEx or UPS. Free on orders over $200 to U.S. addresses; orders under $200 are charged the standard 2-day rate calculated at checkout.
In-stock orders placed before 4 PM EST on a weekday ship the same day. Orders after the cutoff, on weekends or on federal holidays ship the next business day. Processing can take longer during high-volume periods.
Once your order ships you receive a shipment confirmation email with the FedEx or UPS tracking number, and text updates if you gave a mobile number at checkout. Tracking can take up to 24 hours to update.
Where we ship
- We ship within the United States and to Puerto Rico only.
- International shipping will be announced if and when it is offered.
- We are not responsible for delays caused by the carrier, weather or an incorrect address given at checkout.
Cold shipping
Our peptides are lyophilized, so cold shipping is not required for standard transit times. Cold-pack shipping is available at checkout for longer transit or warmer climates.
Returns and refunds
Because of the specialized nature of the products, all sales are subject to the following.
Cancellations
- Orders can be cancelled before shipment for a full refund. Contact us as soon as possible at contact@averixlabs.com with your order number.
- Once an order has shipped it cannot be cancelled.
Returns
- We do not accept returns on shipped products. This protects product integrity, quality control and compliance with laboratory standards.
- Approved refunds are processed within 2 to 5 business days to the original payment method.
Damage protection
Every order is protected against damage in transit. If a product arrives damaged we send a one-time replacement at no cost. Every damage claim needs photo evidence and is reviewed before a replacement ships.
Take clear photos of the product and the packaging as soon as it arrives. Photo evidence is required for every claim.
Email contact@averixlabs.com with your order number and the photos. We reply within one business day.
Once the damage is verified we ship a one-time replacement at no cost, 2-day via FedEx or UPS, within 24 hours of approval.
- Damaged in transit, with photo evidence
- Does not match its certificate, per a verifiable third-party lab report
- Incorrect item received
- Reconstituted products
- Damage claims without photo evidence
- Products stored improperly after delivery
- Products without proof of purchase
- Change of mind or dissatisfaction
All products are sold strictly for laboratory research. Averix Labs is not responsible for misuse, improper storage or reconstitution of products. Replacements are offered for verified transit damage, incorrect items and vials that a verifiable third-party report shows do not match their certificate. We do not refund for change of mind, dissatisfaction or any other reason. By placing an order you acknowledge and agree to this policy.
Bulk and special orders
We welcome bulk and special-request orders. If you need larger quantities or compounds not currently listed, reach out and we will set it up on your research account.
Tiered discounts for laboratories and institutions ordering in volume.
Custom or unlisted compounds on request, subject to availability.
Intended use and compliance
All products sold by Averix Labs are supplied for in-vitro laboratory research use only. They are not for human or veterinary use and are not intended for diagnostic or therapeutic use.
Averix Labs supplies research-grade compounds to researchers, laboratories and qualified institutions. Products are not FDA-approved drugs and are not intended for self-administration or consumer use. By purchasing, the buyer represents that they are acting in a research or institutional capacity and agrees to use the products in compliance with all applicable laws and regulations. For the full terms see the Terms of Use and the Disclaimer.
Need help with an order?
Email us with your order number and we reply within one business day.
