We are here
to help.
Questions about an order, a certificate or a research account: reach out and we reply within one business day.
Choose the best way to reach us
contact@averixlabs.com. Best for order questions, certificates of analysis and research account setup.
- Reply within one business day
- Order tracking and updates
- Certificate requests by lot
Use the form below. Include your order number for faster help with anything order related.
- Order inquiries
- Product information
- Bulk orders
Shipping status, the carrier scan and the tracking number, on each order in your account.
- Same-day shipping before 4 PM EST
- Tracking by email and text
8101 College Blvd Ste 130, PMB 259286
Overland Park, KS 66210-2793, United States
Send us a message
Three things make a reply faster: your order number for anything order related, the product and lot you are asking about, and a clear question so we can answer it in one go.
Quick answers
How quickly will I hear back?
We reply to every message within one business day. For an urgent order issue, email contact@averixlabs.com directly for the fastest response.
How do I track my order?
Once your order ships you receive an email (and a text if you gave a mobile number at checkout) with the tracking number. You can also open the order in your research account.
I received the wrong item, or my order arrived damaged.
Email us right away with your order number and photos of the issue and we will ship the correct product at no cost. Damage claims need photo evidence and are reviewed before a replacement ships.
How do I get the certificate of analysis for my lot?
Every lot has a certificate on its certificates of analysis page and on the product page. If you need a copy for a specific lot number, email us with your order number and we will send it over.
What if a vial does not match its certificate?
Purity, mass, quantity and endotoxin levels are guaranteed to match the certificate for your lot. If an independent third-party lab report that we can verify on that laboratory's website shows otherwise, we replace the vial.
Do you offer bulk pricing?
Yes. Larger quantities and compounds not currently listed are handled directly. Email us with what you need and we will set it up through your research account.
