Privacy Policy

1 Introduction

Averix Laboratories ("Averix Labs," "we," "us," or "our") is committed to protecting the privacy of visitors and customers who access our website at averixlabs.com (the "Site") and purchase our research-grade peptide products. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information.

By using our Site or purchasing our products, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.

2 Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Create an account or place an order (name, email address, billing and shipping address, phone number)
• Complete checkout and provide payment information (processed securely by third-party payment processors)
• Contact us via email or contact forms (name, email, message content)
• Subscribe to newsletters or marketing communications
• Submit product reviews or feedback

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and cookie data
• Purchase history and browsing behavior on our Site

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and support marketing efforts. You may control cookie preferences through your browser settings. Disabling cookies may affect certain Site functionality.

3 How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling orders, including shipping and payment verification
• Communicating with you about your orders, returns, and customer service inquiries
• Verifying that purchasers are eligible research professionals or institutions, as required by our research-use policy
• Sending promotional communications, newsletters, and product updates (with your consent)
• Improving our Site, product offerings, and customer experience
• Detecting and preventing fraud, unauthorized access, or other illegal activity
• Complying with applicable legal obligations and regulatory requirements
• Analyzing aggregate usage trends and business analytics

4 Legal Basis for Processing

To the extent applicable law requires a legal basis for processing your personal information, we rely on the following:

5 How We Share Your Information

We may share information with the following categories of third parties:

5.1 Service Providers

We engage trusted third-party service providers who process information on our behalf, including payment processors, shipping carriers, SMS messaging providers, email marketing platforms, cloud hosting providers, and analytics services. These providers are contractually bound to use your information only as directed by us.

5.2 Legal and Regulatory Disclosures

We may disclose information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred to the successor entity, subject to the same privacy protections described herein.

6 SMS Communications and Mobile Data

If you provide a mobile phone number on our checkout page, this section describes how we collect, use, and protect data associated with our SMS shipping notification program. For program terms (frequency, opt-out, support), see Section 6 of our Terms of Use.

6.1 Information We Collect for SMS

When you provide a mobile phone number at checkout and consent to receive SMS shipping notifications, we collect and store:

• Your mobile phone number, normalized to international (E.164) format
• The date, time, and IP address at which you provided your phone number
• The exact disclosure text shown to you adjacent to the phone number field at the time of consent
• A record of each SMS message sent to you, including the carrier scan event that triggered it and the delivery status returned by the carrier
• Any opt-out reply (e.g., STOP, UNSUBSCRIBE) you send, along with the date it was received

6.2 How We Use SMS Data

SMS-related data is used exclusively for the following purposes:

• Sending you transactional shipping notifications related to your specific order (drop-off confirmation, in-transit updates, out-for-delivery alerts, and delivery confirmation)
• Maintaining a compliance record of your consent under the Telephone Consumer Protection Act (TCPA) and applicable state laws
• Honoring opt-out requests promptly and preventing further messages once you opt out
• Diagnosing delivery failures or troubleshooting carrier issues

6.3 No Marketing Use; No Sale or Sharing for Marketing

SMS opt-in data — including your phone number and consent — is used solely to deliver the transactional shipping notifications you signed up for. It will never be used for advertising, promotional outreach, or any purpose unrelated to fulfilling your order.

6.4 Third-Party SMS Service Provider

SMS messages are delivered through Twilio Inc., a third-party messaging service provider acting as our data processor. Twilio receives your phone number and message content solely to facilitate delivery on our behalf, under a data processing agreement that restricts Twilio's use of this data. Twilio's privacy practices are governed by Twilio's own privacy policy, available at twilio.com/legal/privacy.

6.5 Retention of SMS Data

SMS consent records, message logs, and opt-out records are retained for the same period as the related order record (a minimum of seven (7) years for tax and regulatory compliance), so that we can demonstrate consent and opt-out compliance if required by a regulator, carrier, or court.

6.6 How to Opt Out

You may opt out of SMS notifications at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive. Once you opt out, your number is added to a suppression list and will not receive further SMS notifications from us. The opt-out applies to the specific phone number; if you place a future order and provide the same number again at checkout, you may re-enroll by re-providing the number.

7 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are generally retained for a minimum of seven (7) years for tax and regulatory compliance.

8 Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. Payment card data is processed by PCI-DSS compliant third-party processors and is not stored on our servers.

No method of data transmission or storage is completely secure. We cannot guarantee absolute security, but we take your privacy seriously and continually review our security practices.

9 Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us at the information provided in Section 13. We will respond within a reasonable timeframe consistent with applicable law.

10 Children's Privacy

Our Site and products are intended solely for adults aged 18 or older who are qualified researchers or licensed professionals. We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have inadvertently collected such information, we will promptly delete it.

11 Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Material changes will be communicated via email or a prominent notice on our Site. Your continued use of the Site following any changes constitutes acceptance of the updated Policy.

13 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: